1. Scope
This policy applies to assessments, consulting, AI agents, automations, integrations, custom AI systems, setup work, and recurring support purchased from Lynk AI Systems. Because most deliverables are customized, refunds are based on the work completed and costs committed-not on a general trial period.
2. Deposits and setup fees
Deposits and setup fees become non-refundable once work has started, resources have been reserved, or third-party costs have been committed. They compensate for discovery, planning, configuration, development, project allocation, and other initial work.
3. Completed or started work
Amounts corresponding to services already performed, milestones delivered or substantially completed, time used, and non-cancellable third-party costs are non-refundable. Dissatisfaction alone does not create a refund right where Lynk delivered the agreed scope, subject to any mandatory rights under applicable law.
4. Work not yet started
If you cancel before a portion of the work has started, Lynk will evaluate the unearned amount case by case. Any approved refund will exclude completed work, reserved resources where applicable, transaction charges that cannot be recovered, and committed third-party costs. The calculation will be provided in writing.
5. Cancellation by Lynk
If Lynk cancels a project for reasons not caused by the client before completing the contracted work, Lynk will refund the portion paid for work that was not performed, after deducting delivered work and authorized non-refundable costs.
6. Monthly services
Monthly support, maintenance, or retainer services require 30 calendar days’ written cancellation notice unless the applicable agreement states otherwise. Charges already earned or relating to the notice period are non-refundable. Cancelling a recurring payment does not erase outstanding amounts or automatically cancel third-party subscriptions owned by the client.
7. How to request a cancellation or refund
- Email revops.clients@gmail.com with the subject “Cancellation / Refund.”
- Include your name or business name, project or invoice reference, payment date, amount, and reason for the request.
- Requests are reviewed against the proposal, work record, committed costs, this policy, and applicable law. We will provide a written decision and calculation.
8. Approved refunds
Approved refunds will normally be sent through the original payment method when possible. SPEI refunds require a verified bank account belonging to the client. Stripe and banking processing times are controlled by those providers. Lynk will confirm when an approved refund has been initiated.
9. Mandatory rights and contact
Nothing in this policy limits rights that cannot be waived under applicable consumer law. Project-specific terms may provide additional rights but may not reduce mandatory legal protections. Questions may be sent to revops.clients@gmail.com or mailed to Calle Alba Roja 1303, Los Olivos, Tijuana, Baja California, Mexico, C.P. 22680.